FAQ

ORDERING

How do I find out about sizes?

Our products are available in All Size or Free Size. We provide the measurements of the products in each item's caption. Please refer to the size guide in the product details page for more information.

Can I order from overseas?

Unfortunately, we are still unable to ship overseas. For now, shipping is only available in Indonesia.

PAYMENT

What payment methods do you accept?

For now we only accept payment via Bank Transfer (ATM Transfer or Internet Banking).

SHIPPING AND DELIVERY

Which couriers do you use for your deliveries?

 We use JNE (http://jne.co.id) for local shipping; Our location: Surabaya, Indonesia.

Do you deliver overseas?

Unfortunately, we are still unable to ship overseas. For now, shipping is only available in Indonesia.

How long will it take for my order to arrive?

Products ordered will be processed and delivered within a week. We ship regular orders from Surabaya, Indonesia in business days after we verify your payment. The further you are from our location, the package may arrive 2 or 3 days later.

MISCELLANEOUS

Can I request for a specific group or song to be designed?

Yes, we accept request; you can go to the Contact Us form and write your request to us. If your request seems popular, we will try to make it happen.

What if my question is not listed above?

You can also write your question in the Contact Us form, and we will respond to it as soon as we can.